Our client, a large international company operating in 90 countries, is opening a new call center in Riga, Latvia and is looking to hire Trainer with knowledge of either German, Dutch, Finnish, Swedish or Norwegian languages.
Modern office in “Jaunā Teika”
Educational / Professional Qualification:
- German, Dutch, Finnish, Swedish and Norwegian near native (interpreted as CEFR level C1) or native relevant market language and fluent English skills (B2+ or better) in writing and speaking to understand documentation and log accurately in the client systems
- 2+ Years experience as trainer in customer service environment
- At least 1 year of working experience in a fintech, banking or a related field is required for this position.
- Good communication skills.
Work Experience / Responsibilities:
- Plan, develop and facilitate internal training for new and existing personnel.
- Provide support to the training manager in establishing, measuring, and monitoring key training metrics.
- Monitor progress of trainees and coach for improvement. Provide clear and concise assessments of trainee’s progress and overall performance during training.
- Provide constructive coaching and feedback to associates
- Training effectively and efficiently.
- Design and evaluate training and performance interventions (pre and post training assessment)
- Identify performance gaps, causes of performance gaps and provide solutions to the training and production teams.
- Actively monitor calls by listening to the agents calls (Recorded / live) and share required feedback.
- Maintain familiarity with standard operating procedures and have a thorough understanding of operations and the quality assurance process.
- To be updated on all process related information for training purposes and available to take calls to keep in touch with operations
- Publish daily / weekly / monthly reports to stakeholders
- Maintain historical data for the associates trained
Preferred Competencies:
- Capable to work flexibly in a team environment, driven by the motto that Together Everyone Achieves More
- Experience in handling a portfolio with customer services programs (experience with Retail programs is an advantage)
- Excellent written and verbal communication skills
- Must possess good presentation skills
- Excellent Organizational and planning skills
- Good understanding of Group Dynamics (diversity)
- Experience in MSOffice applications like Word/Excel/PowerPoint
- Analytic and Results Oriented
- Strong experience in presentation skills
- Experience in Customer Support/Customer Relationship/Customer Service
We offer:
- Salary of 2000 EUR gross depending on experience + bonuses.
- 7 days / week, working in flexible shifts. Overtime fully compensated.
- Work in a modern office in Jaunā Teika.
- Health insurance policy (for spouses and children as well).
- Growth and career opportunities worldwide.
- Free courses and training.
- Team-building activities.
Employee Benefits:
- Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support and much more.
- OVP (Compulsory Health Examination): Full coverage.
- Development Opportunities: Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies.
- Attractive compensation and allowances– Basis role and experience.
- Annual Leave 4 calendar weeks of paid leave.
- Work Culture and Environment: Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit.
- Hybrid Work Model: Transition to a hybrid model after meeting performance standards and depending on business needs.
- Work from Home on Late Shifts: Option to work from home whenever you work late shift hours, providing you with the flexibility to manage your schedule effectively.
Please apply below or send your CV to cv@oxyhr.eu
