Our client, a large international company operating in 90 countries, is opening a new call center in Riga, Latvia and is looking to hire

CALL CENTER OPERATORS

with knowledge of either German, Dutch, Polish, Finnish, Swedish or Norwegian languages,

with or without previous work experience.

The work will be in a modern office – Jaunā Teika.

Education / Professional Qualifications:

  • Language proficiency at level B2/C1 or native language with sufficient English skills (B1+ or higher) both written and spoken, to understand documentation and accurately register clients in systems.
  • Previous experience in customer service outsourcing environments will be considered an advantage.

Work Experience / Responsibilities:

  • Answering customer calls and providing solutions.
  • Registering call center contacts in the system.
  • Providing immediate resolution to inquiries or issues.
  • Working independently and in a team.
  • Communicating effectively with internal and external contacts.
  • Ensuring excellent customer satisfaction.
  • Adhering to quality standards.
  • Attending training sessions when necessary.

Preferred Competencies:

  • Proficiency in computer usage and the ability to effectively multitask across different systems and applications.
  • Optimistic, friendly, positive, and self-motivated personality.
  • Ability to work in a team.
  • Service-oriented profile with a focus on problem-solving.
  • Ability to work shifts, quickly adapting to changes in priorities.

We Offer:

  • Salary starting from 1600 EUR gross depending on experience + bonuses.
  • Work in a modern office in New Teika.
  • Health insurance policy (for spouses and children as well).
  • Growth and career opportunities worldwide.
  • Free courses and training.
  • Team-building activities.

Employee Benefits:

  • Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support and much more.
  • OVP (Compulsory Health Examination): Full coverage.
  • Development Opportunities: Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies.
  • Attractive compensation and allowances Basis role and experience.   
  • Annual Leave 4 calendar weeks of paid leave.
  • Work Culture and Environment: Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit.
  • Hybrid Work Model: Transition to a hybrid model after meeting performance standards and depending on business needs.
  • Work from Home on Late Shifts: Option to work from home whenever you work late shift hours, providing you with the flexibility to manage your schedule effectively.

Please apply below or send your CV to cv@oxyhr.eu 

Publicēts: 15.05.2024
Komentāru skaits: 0
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